Refund policy
RETURN & REFUND POLICY
Audio Visual Revolution (AVR)
Last updated: May 2026
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided:
- The item is in original, unused condition
- All original packaging, accessories, cables, manuals, and documentation are included
- The item has not been registered, installed, or activated
- Proof of purchase is provided
A restocking fee of 15% may apply to opened items returned for change of mind. Return shipping costs are the responsibility of the customer.
Faulty or Defective Products
If your product arrives damaged or develops a fault, please contact us within 7 days of receiving the item. We will arrange a repair, replacement, or refund at no cost to you, including return shipping.
For products that develop a fault after 7 days but within the warranty period, please refer to the warranty section below.
How to Return an Item
- Email us at with your order number, reason for return, and photos if the item is faulty
- We will respond within 2 business days with return instructions
- Do not return items without prior authorisation — unauthorised returns may not be accepted
- Pack the item securely in its original packaging
- Ship to the address provided in our return instructions
Refund Processing
Once we receive and inspect the returned item, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank to process the transaction.
Exclusions
The following are not eligible for change of mind returns:
- Items that have been used, installed, or show signs of wear
- Items missing original packaging or accessories
- Special order or custom-configured products
- Clearance or ex-demonstration items (sold as-is, subject to ACL rights)
Warranty
All products sold by AVR carry the manufacturer's warranty. Warranty periods vary by brand and product — refer to the documentation included with your purchase. Manufacturer warranty does not limit your rights under the Australian Consumer Law.
For warranty claims, contact us at with your proof of purchase and a description of the fault. We will liaise with the manufacturer on your behalf.
Contact Us
Audio Visual Revolution
Email:
Website: avrevolution.com.au